Reference

What You Agree To When You Use andra88

These terms set out the rules that apply to your account, your transactions through DANA, OVO, or GoPay, and your access to every part of the lobby — from slots and live tables to the sportsbook.

DANA, OVO & GoPay coveredAccount eligibility appliesRegion-dependent accessFull lobby scopeSubject to local law

Explore the Lobby Read FAQ

TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear, or if you need to raise a concern about your account status, a transaction dispute, or a request to close your account, our support team is available around the clock. Reach us through live chat directly inside the lobby, or send a message via our official email channel. For wallet-related disputes involving DANA, OVO, or GoPay, have your transaction reference number ready so we can trace the record quickly.

Live Chat Open the chat widget inside your account lobby at any time. Our team responds in Indonesian and English, around the clock, for account and terms queries.

Email Support Send detailed terms or dispute queries to our support email. Include your account ID and the relevant transaction reference for DANA, OVO, or GoPay payments.

Account Help Centre Access the help section from your account dashboard for self-service answers on eligibility, account closure, and wallet verification steps before contacting the team.

DATA & ACCOUNT SECURITY

How We Handle Your Account Data

Your account data — including your registered e-wallet details for DANA, OVO, or GoPay, your login credentials, and your transaction history — is held under strict access controls. We retain transaction records for the period required by applicable regulations, and we do not share your personal data with third parties outside of what is necessary to process your payments or comply with legal obligations. You can request a summary of the data we hold on your account by contacting support; we will respond within the timeframe required under applicable law.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. Never share your OTP with anyone — our team will never ask for it.

Data Retention

We keep transaction and account records for the period required by applicable regulations. You may request access to your own data at any time through our support channel.

Cookie Use

We use session cookies to keep your lobby state and wallet selection active. No third-party advertising cookies are placed without your consent via the cookie notice.

Change Requests

To update your registered e-wallet, email address, or request account closure, contact support with your account ID. Changes to payment details require wallet re-verification.

How These Terms Govern Your Account

andra88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account on andra88, you enter into a direct agreement with us covering every action you take on the platform — deposits via DANA, OVO, or GoPay; withdrawals back to your registered e-wallet; participation in slots, live casino tables, crash games, and the

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sportsbook; and any communication with our support team. We may update these terms when our services change or when applicable regulations require it. We will notify you of material changes through your registered account contact before they take effect. Continued use of the platform after that
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notice counts as acceptance. These terms do not override any mandatory rights you hold under Indonesian consumer law; where a conflict exists, local law prevails. Players in Makassar and across Indonesia access the same version of these terms — there is no regional variation in the
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rules themselves, only in which services are available under local law. If any single clause is found unenforceable, the rest of the terms remain in full effect. Your account is personal and non-transferable; sharing login credentials or operating multiple accounts is a breach of these terms
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and may result in account suspension.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering your rights, your account data, and what to do if something is unclear.

Yes. Every transaction you make through DANA, OVO, or GoPay is covered by these terms. The same rules apply regardless of which e-wallet you use to fund or withdraw from your account.

We will always notify you of material changes through your registered account contact before they take effect. Continued use of the platform after that notice is treated as acceptance of the updated terms.

We retain your transaction and account records for the period required by applicable regulations even after closure. You may request a copy of your data by contacting our support team with your account ID.

Access depends on local law and is available only where permitted in your region. We do not make eligibility determinations on your behalf — you are responsible for confirming that access is lawful where you are located.

Contact our support team via live chat or email with your account ID and the transaction reference number from your DANA, OVO, or GoPay app. We will trace the record and respond as quickly as possible.

Yes. Contact support with your account ID to request a summary, correction, or deletion of your data, subject to our retention obligations under applicable law. Wallet detail changes require re-verification.

What You Agree To When You Use andra88

Reach Us About These Terms

How We Handle Your Account Data

Account Security

Data Retention

Cookie Use

Change Requests

Common Questions About These Terms

01 Do these terms apply to all payment methods including DANA, OVO, and GoPay?

02 Can andra88 change these terms without warning?

03 What happens to my account data if I close my account?

04 Is access to andra88 available in all regions of Indonesia?

05 How do I dispute a transaction covered by these terms?

06 Can I request changes to the personal data andra88 holds on me?

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