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How andra88 Handles Your Personal Data

Your account data, wallet details, and session activity on andra88 are handled with clear rules — what we collect, why we collect it, and how long we keep it.

Account & wallet dataDANA, OVO, GoPay transaction recordsSession and device activityYour rights to access and deleteHow to contact us about your data

Explore the Lobby Read FAQ

What We Collect and Why It Matters

andra88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information needed to run your account securely: your registered name, contact details, and the e-wallet identifiers you use — whether that is your DANA number, OVO account, or GoPay-linked phone. Every deposit and withdrawal you make

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through these local payment rails is logged against your account for verification and dispute resolution purposes. We also collect device and session data — the type of device you use, your IP address, and how you navigate the lobby — so we can detect unusual access
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patterns and keep your account secure. This data is not sold to third parties. We share it only where required by applicable law or where you have given explicit consent. Access to your data within our team is limited to staff who need it to operate
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your account, process your payments, or respond to your support requests. Availability of this service depends on local law and eligible regions. If you are accessing andra88 from Semarang or anywhere else in Indonesia, the same data protections apply to your account regardless of which local
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payment method you use.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HUBUNGI TIM KAMI

Reach Us About Your Privacy

If you want to review the data we hold on your account, request a correction, or ask us to delete information that is no longer needed, our support team handles these requests directly. You can reach us through live chat inside the lobby, by email, or via our WhatsApp line — whichever fits your schedule. We aim to respond to all data-related requests within a reasonable timeframe, and we will confirm receipt of your request so you know it is being handled.

Live Chat Open the chat window inside your account lobby. Our team is available around the clock to handle data access and deletion requests.

Email Support Send your data request to our support email address shown in your account settings. Include your registered account details so we can locate your record quickly.

WhatsApp Message our WhatsApp support line for a faster back-and-forth on account data queries, wallet verification issues, or privacy concerns.

KEAMANAN DATA AKUN

How We Protect and Manage Your Data

Data security on andra88 is built around a few concrete practices: encrypted connections on every page, access controls that limit which staff can view your account record, and a clear retention schedule so we do not hold your data longer than necessary. Cookies on the site track your session state and lobby preferences — not your identity across other websites. You can clear or block cookies through your browser settings at any time, though doing so may affect how the lobby loads on your device.

Encrypted Connections Every page on andra88 runs over SSL encryption. Your login credentials, wallet details, and session data travel securely between your device and our servers.

Cookie Policy We use session cookies to keep you logged in and remember your lobby preferences. No cross-site tracking cookies are placed without your consent.

Data Retention Account and transaction records are kept for the period required by applicable regulations. Once that period ends, data is deleted or anonymised from our systems.

Access Controls Only staff with a direct operational need — account management, payment processing, or support — can access your personal record. Access is logged and reviewed.

Your Privacy Questions Answered

These are the questions we hear most often about how your data is handled on andra88. If your question is not covered here, reach out through live chat or email and we will respond directly.

We collect your name, contact details, and the e-wallet identifiers you register — such as your DANA, OVO, or GoPay account number. Device and session data is also collected to secure your account.

Yes. Contact our support team via live chat, email, or WhatsApp with your registered account details. We will locate your record and provide a summary of the data we hold.

Send a deletion request through any of our support channels. We will process it in line with applicable regulations — some transaction records may need to be retained for a legally required period before deletion.

We do not sell your data. We share it only where required by law or where you have given explicit consent — for example, with payment processors handling your DANA or OVO transactions.

Cookies keep your session active and remember your lobby settings. You can manage or clear cookies through your browser at any time. Blocking them may affect how certain lobby features load on your device.

Retention periods follow applicable data and financial regulations. Once the required period ends, your data is deleted or anonymised. You can ask our support team for details specific to your account type.

How andra88 Handles Your Personal Data

Reach Us About Your Privacy

How We Protect and Manage Your Data

Your Privacy Questions Answered

01 What personal data does andra88 collect when I register?

02 Can I request a copy of the data andra88 holds about me?

03 How do I ask andra88 to delete my personal data?

04 Does andra88 share my data with third parties?

05 How does andra88 use cookies on the site?

06 How long does andra88 keep my account and transaction data?

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